Make your Elgin Theatres experience a memorable one by reading and adhering to the following rules and policies.

Accessible Seating Policy

If you require wheelchair or other special-needs seating, please call the theatre at 416-314-2872 and Elgin Theatre staff will do their best to accommodate. Wheelchair seating is located on the orchestra/main lobby level and is fully accessible right from the front door and straight through to the orchestra seats.

Elgin Theatres has an elevator at the ground floor that takes you to the entrance of Mezzanine Level. After getting off the elevator, you will have to walk up 7 steps to the Mezzanine lobby for washrooms and 8 steps from there to Mezzanine seating.

Handrails are available against the wall on the far side aisles only. The middle aisles do not have railings or posts.

Elgin Theatres offers infrared hearing enhancement systems that are available at concessions in the main lobby. You will have to leave a piece of identification (driver’s license, government-issued ID, etc.) with Theatre staff to request these devices. Your ID will be returned upon return of the hearing device.

Applause Policy

Audiences tend to wait until all movements or sections of a piece are complete before clapping.

Late Arrival Policy

Elgin Theatre events start promptly at the time indicated on your tickets. If you arrive late for your event, you may be asked to wait in the lobby until a designated break period to avoid disruption to on-time guests. Management reserves the right to deny late entry at management’s discretion. To avoid frustration, Elgin Theatres recommends that you arrive no later than 10 minutes before your scheduled event, so you have time to find your seat.

Lost and Found Policy

Lost an item during your visit to Elgin Theatres? Then please call customer service at 416-314-2885. Please be prepared to leave a detailed message with your name, full contact information, detailed description of the lost item, and the date and time of the performance you attended. Event staff will get back to you as soon as possible.

Photography and Video Policy

Photography, video, and audio recording, radios, or any other playback device are prohibited in Elgin Theatres. 

Prohibited Items

Elgin Theatres prohibits the following items.

  • Weapons of any kind
  • Outside food and beverages
  • Photography, Video, Sound recording equipment
  • Drugs or any illegal substances

While cellphones, watches, and watch alarms are not prohibited, patrons are asked to make sure these devices are off during the performance. Any disruption caused by these devices may result in patrons being asked to leave the theatre.

Event staff reserves the right to inspect your bags or ask you to check your bags before your scheduled performance.

You can call customer service at 416-314-2882 if you have any questions.

Refund Policy

All ticket sales are final. CLT tickets are non-refundable, non-exchangeable, and non-transferable.

Smoking Policy

Elgin Theatres does not allow smoking anywhere on the premises. This includes cigars, cigarettes, e-cigarettes, vapes, and other similar devices or paraphernalia.